eCommerce in China

eCommerce in China isdemanding and costly.It can also be yourbiggest growth lever.

We set up and grow your eCommerce presence in China. Tmall Global, JD Worldwide, Douyin, WeChat and RED. 15 years of operations behind every recommendation. Want the number first? Estimate the first-year cost of a Tmall Global flagship or price a JD Worldwide store.

0years on Tmall & JD
0brand launches
MultipleShanghai, Shenzhen, Hangzhou, Chengdu, Beijing…
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The model

What is a Tmall Global TP?

A Tmall Global Trade Partner (TP) is an Alibaba-certified operator that runs a brand's cross-border store on the platform. Setup, listings, customer service in Mandarin, livestream, paid media, customs paperwork. The brand keeps the IP and the customer relationship. The TP gets paid a fixed fee plus a share of sales.

Our senior team has run TP-model stores for international brands since the early 2010s, across beauty, F&B, automotive, hospitality and luxury. Setup on Tmall Global typically takes 8 to 12 weeks: store opening, ICP filing, bonded warehouse contract, first catalogue, launch content. JD Worldwide and Douyin EC follow the same pattern with different platform mechanics.

eCommerce in China

Two truths to internalise before you launch

Most brands enter China with strategies that worked elsewhere. Here is what shapes outcomes on the ground.

Hands holding a smartphone showing a Chinese livestream commerce stream

eCommerce localization goes beyond translation

Localisation runs deeper than language. Chinese shoppers buy through social commerce and livestreams, so any presence has to feel native.

A Tmall storefront scene representing the scale of platform competition in China

Local competition is fierce, agile and well-funded

Alibaba, JD, Douyin and Pinduoduo set the pace, and local brands move just as fast. Staying visible takes constant innovation.

What we do

We set up and grow your eCommerce presence in China.

15 years running flagship stores and DTC shops in China for global brands and SMEs. Platform relationships and disciplined media buying turn strategy into sales.

  • What you can expect
  • Data driven market entry

    Strategy, positioning and pricing built on category data and platform reality, not assumptions.

  • Real understanding of the local shopper

    We know how Chinese consumers buy across Tmall, JD, Douyin, RED and WeChat, and what makes them choose one brand over another.

  • Privileged platform relationships

    15 years of working with platforms and distributors. We open doors faster, and we know who delivers and who does not.

Our services

Four levers, one growth engine

We set up your store, drive the traffic, sell at scale, and turn social into revenue. Hover any tile to see what runs underneath.

Tmall · JD · Taobao · Pinduoduo

Marketplace

15 years on Tmall, JD, Taobao and Pinduoduo. Data driven strategy that lifts sales and margins.

  • Tmall flagship operations
  • JD direct and POP
  • Taobao seeding plays
WeChat · Mini-programs · CRM

DTC, Direct to Consumers

Traffic to your DTC store through free, paid and earned reach, anchored on WeChat and private traffic.

  • WeChat mini-program stores
  • Private traffic CRM
  • Loyalty and lifecycle
Online · Offline · Every region

Distribution

Online and offline distributors across every region of China, matched to your category.

  • Distributor sourcing and vetting
  • Regional coverage maps
  • O2O integration
Douyin · Xiaohongshu · KOL

Social commerce

The engine of commerce growth in China. KOL and KOC campaigns on Douyin and TikTok that sell.

  • Douyin shop and livestream
  • Xiaohongshu seeding
  • KOL and KOC programs
Store costs

What the store costs to open

Tmall Global and JD Global both accept brands with no Chinese company. You need an overseas or Hong Kong company, an overseas trademark and, for a flagship, first-level brand authorization. JD also asks for a USD settlement account and a return address in China.

Parcels loaded into a van at a bonded logistics park beside a container port at dusk
Tmall Global flagshipJD Global store
DepositRMB 50,000 (R mark) or 100,000 (TM mark), refundableAbout USD 5,000 to 30,000 by category, refundable
Annual feeRMB 30,000 or 60,000 by categoryNone since April 2023
Commission0.5% to 5%2% to 6%
Payment or transaction feeAbout 1%0.9%
Bonded deliveryNext day to 3 days1 to 3 days

Tmall Global still charges an annual fee. Domestic Tmall dropped its own in 2024, which is where the confusion in many guides comes from. Some categories are exempt in 2026, and deposit insurance can replace the cash deposit for about RMB 1,500 a year.

What the fees leave out

The platform fee buys the shelf. It does not buy traffic, Chinese customer service, warehousing, the discounts you fund in sales events, or the team that runs the store. Those cost more than the store itself, and we put them in the plan before you sign.

The cross-border rules in one paragraph

Cross-border goods pay no tariff and a reduced tax: 9.1% on most products, 23.06% on high-end cosmetics. Shoppers can spend RMB 5,000 per order and RMB 26,000 a year. No NMPA filing or Chinese label is needed, but a Chinese agent shares liability, and bonded stock cannot be sold offline or through 30-minute delivery.

  • 9.1%tax on most products
  • 23.06%high-end cosmetics
  • RMB 5,000per order
  • RMB 26,000per shopper, per year
Choosing a partner

The partner who runs your store matters more than the store

The right TP or DP knows your category and already has your buyers. We find that partner and pitch your brand to it.

How we find your TP or DP
How we work

From plan to peak festival

Three phases that turn a launch into a real business. Scroll through.

  1. Phase one

    Plan and research

    We combine your goals, industry expertise and product with our data insights to craft the optimal eCommerce strategy.

  2. Phase two

    Launch and promote

    We design and open your sales channels in China, then generate traffic through KOL, KOC, paid media and content.

  3. Phase three

    Campaign and optimise

    We run eCommerce campaigns for 11.11, 6.18 and other festivals, and continuously optimise media, operations and sales.

AI in eCommerce

How we use AI to run eCommerce in China

AI is no longer a side project. It is how we cut cost, scale content and personalise the funnel across every store we run.

Always on

AI personalisation across the funnel

From product recommendations to dynamic landing pages, AI lifts conversion at every step. Same store, same media, more revenue.

  • 0avg conversion lift
  • 0support cost down

Lower operational cost

AI optimises supply chains and logistics, reducing waste and freeing margin.

Digital humans

AI-powered virtual hosts run livestreams 24/7 and answer shopper questions in-feed.

AI chatbots

Customer service costs drop when chatbots handle routine inquiries, returns and tracking.

AIGC content

AI-generated content produces variants for product pages, ads and creator briefs at scale.

FAQ

Frequently asked questions about eCommerce in China

Twenty practical questions we field from operators planning a China launch. Filter by topic.

SetupHow long does it take to launch on Tmall or JD?

8 to 12 weeks for cross-border, 12 to 16 weeks for domestic. Most of that timeline is content production, store design and brand audit. The platform application itself is a small slice.

StrategyTmall, JD or Douyin first?

Depends on your category. Beauty, fashion and lifestyle usually start on Tmall or Douyin. Home, electronics, mother and baby do well on JD. Premium niche brands often seed on Xiaohongshu for six to twelve months before opening a flagship.

SetupCross-border or domestic, how do I choose?

Cross-border launches faster, runs lighter on compliance and ships from bonded warehouses or direct mail. It caps you at a few hundred million RMB in some categories. Domestic gives full retail access and broader marketing but needs an entity, a tax structure and NMPA or SAMR filings.

CostWhat sales volume do I need to break even?

A rough rule of thumb: 5 to 8 million RMB in annual GMV for a flagship store to fund itself, once you factor TP fees, content, media and platform commissions. Lower if margins are strong. Higher in heavy-discount categories.

CostWhat does a TP actually charge?

Two layers. A fixed monthly fee per store, typically 30 to 80 thousand RMB depending on scope. Plus a commission on net sales, usually 5 to 12 percent. Setup, content production and media are quoted separately.

OperationsHow do I pick the right TP?

Look at category track record first, then store count, team size and access to platform reps. Ask for case studies in your exact category and references you can actually call. Watch for TPs who push templates instead of strategy.

OperationsWhat happens to my brand if I leave my TP?

You own the store, the trademark and the customer data. The TP is a service provider. Plan the handover in the contract from day one: store credentials, data export, vendor list and content rights all transfer back to you on exit.

LegalDo I need to register a Chinese trademark before launching?

Yes. Register your brand and key sub-brands in Mandarin and Latin script before you launch. China is first-to-file. Squatters file early and force you to buy back your own name, which is slow and expensive.

OperationsHow do returns and refunds work on Tmall and JD?

Tmall enforces a 7-day no-questions refund window. JD runs something similar. Build it into your unit economics. Return rates run 5 to 25 percent depending on category, with apparel and shoes at the top end.

MarketingHow much do KOL collaborations cost?

Xiaohongshu nano creators run a few thousand RMB per post. Mid-tier accounts sit in the tens to low hundreds of thousands. Top tier on Douyin can pass one million RMB per livestream slot. Tier your spend instead of betting on a single name.

StrategyDouyin vs TikTok, what is the difference?

Same codebase, separate markets. Douyin runs full eCommerce, livestream and ad stacks inside China. TikTok Shop runs in the US, UK, Southeast Asia and a handful of others. You pick by where your buyer lives, not by app preference.

OperationsCan I run my own Tmall store without a TP?

Yes, if you have a Chinese entity, a Mandarin-speaking team and someone on staff who knows platform operations. Most foreign brands try this once, then bring in a TP after their first 11.11.

LegalHow do I actually get paid for sales in China?

Cross-border platforms settle in USD or EUR to your home account, usually monthly. Domestic stores settle in RMB to a Chinese bank account. Repatriating funds out requires the right entity structure, a real business reason and proper tax filings.

LegalWhich categories need special approval or filings?

Cosmetics, supplements, food, medical devices, dual-use chemicals and most anything ingestible or applied to skin. NMPA, SAMR or customs filings can take three to twelve months. Map your category early or you miss your launch window.

MarketingHow important is Xiaohongshu before a launch?

Very, for premium and lifestyle brands. Chinese shoppers research on Xiaohongshu before they buy on Tmall or Douyin. A six to twelve month seeding plan with 50 to 200 creators is a credible warm-up for a flagship opening.

CostHow much working capital should I plan for?

Six to nine months of operating cost on top of opening inventory. That covers the gap between launch spend and the first stable cash flow once you factor returns, refunds and platform settlement cycles.

MarketingIs livestream commerce worth the effort?

In some categories it is now the default channel. Beauty, food, apparel and home sell heavily on live. Plan for 8 to 20 sessions a month for a flagship, mixing store-led and KOL-led broadcasts. Run for three months minimum before you judge the ROI.

StrategyWhy do foreign brands fail in China?

Two reasons, most of the time. They underspend on marketing because they assume the brand is known. Or they ship the global product without adapting it to local taste, format or price. Both kill traction in year one.

StrategyHow do you measure success on a flagship store?

Sales growth and contribution margin first. Then repeat purchase rate, organic search rank on platform, share of voice in category and brand health surveys. Festival weeks tell a story. The quiet months in between tell the truth.

CostHow do you keep operating costs under control?

AI for customer service, AI-driven supply chain analytics, automated creative and disciplined media planning. The bigger lever is picking the right model in the first place: marketing agency, TP or distributor, depending on stage and ambition.

Let's talk

Thinking about expanding your brand or business to China?

Tell us where you are today and where you want to be. A senior member of the team will reply within one working day. No sales funnel, no auto-responder.